Delivery Details

Do you ship worldwide?

Yes, we ship to just about every country in the world.

How is my order shipped?

We expedite ship all our orders, usually with DHL Express.  You have peace of mind that your purchase will arrive quickly and safely.

Is free shipping really FREE?

Absolutely, no matter how small or large your order is, you pay nothing extra for shipping.  The price you see for each item is the total and final price, so you can shop knowing that there are no last minute nasty surprises at checkout.

How long will my order take to arrive?

Delivery times depend on the country. To Western Europe and North America within 3-5 days, Australia and NZ within 5-7 days, the Rest of the World within 10 days.

Where can I receive my order?

It can be sent to any address selected by you (home, work, etc.) Please note that our courier companies are unable to deliver to a PO Box.  

Should I provide my contact telephone number?

As this will be an international order, we ask that you fill in your daytime telephone number when checking out. This will ONLY be used by our courier company to let you know when to expect delivery.

Can I track my order?

Once your order has been dispatched we we will send you an email with the relevant tracking number so that you can keep tabs on where your order is.

Will I be liable to import duties and custom charges?

For USA buyers, there are NO import duties due to a free trade agreement between the USA and Morocco.
For the rest of the world, each country has their own taxes and your purchase may incur import duties/custom charges. These are levied when your order arrives in your home country and you are responsible for paying them. In the event of non-payment, for whatever circumstances, the courier company may at their discretion destroy the package after 3 days of first contacting you. In such event, no refund of your purchase will be due.